HiPP FAQs for COVID-19 Pandemic (Updated April 20, 2020)

Can the virus be transmitted via packages or other surfaces?

A transmission of corona viruses via so-called "inanimate" surfaces is not yet known. An infection via surfaces such as imported goods, mail or luggage is currently considered unlikely. It is much more important to consider thorough hand washing as the best protective measure, as recommended by the WHO. (See: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses)
 
Regular and thorough hand washing is an important part of personal hygiene and can protect against a variety of infections. In the Philippines, our partner home delivery distributor, Bundle of Joy, follows a strict protocol in sanitation and safely delivering products to your doorstep. For faster communication and transaction via Bundle of Joy, contact them through any of these numbers: (+632) 5 317 7777, 0917 550 3158, or 0999 228 3887.

Where can I inform myself as a consumer?

Your national authorities, the European Centre for Disease Prevention and Control (ECDC) and the WHO are providing comprehensive and understandable information on their websites:

EDEC - https://www.ecdc.europa.eu/en/novel-coronavirus-china/questions-answers

WHO - https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

Can there be supply shortages in trade?

As a producer of milk formula and baby food, we have a special responsibility at this time. It is not only about providing milk formula products and baby food in HiPP organic quality. It is just as important to ensure the supply of our small customers with HiPP products in all our markets in the current time of increased demand.

Currently, we are well able to meet the market demand for milk formula and supplementary foods. We have also put together a comprehensive package of measures with which we are well-positioned should there be additional demand. To this end, we have, among other things, adjusted our production volumes significantly upwards. Most importantly, our partner home delivery distributor, Bundle of Joy, follows a strict protocol in sanitation and safely delivering products to your doorstep.

For faster communication and transaction via Bundle of Joy, contact them through any of these numbers: (+632) 5 317 7777, 0917 550 3158, or 0999 228 3887.

HiPP Organic Milk Formula or Baby Food in Jars is no longer available in stores - what can I do?

Should there be a shortage on the shelves in your region due to stockpiling, please remain calm. We continuously deliver HiPP products in sufficient quantities to the trade to ensure that the shelves will be filled again within a few days. You may want to opt for our partner home delivery distributor, Bundle of Joy, who follows a strict protocol in sanitation and safely delivering products to your doorstep. For faster communication and transaction via Bundle of Joy, contact them through any of these numbers: (+632) 5 317 7777, 0917 550 3158, or 0999 228 3887.

What is HiPP doing to ensure the supply of milk formula products and baby food in the Philippines?

Due to the dynamic development of the situation, we evaluate this point daily and can assure you of the current status: We can deliver all your orders through our partner home delivery distributor, Bundle of Joy. Bundle of Joy follows a strict protocol in sanitation and safely delivering products to your doorstep. For faster communication and transaction via Bundle of Joy, contact them through any of these numbers: (+632) 5 317 7777, 0917 550 3158, or 0999 228 3887.

What consequences does the worldwide corona outbreak have for HiPP?

As things currently stand, the measures taken by the international authorities (e.g. in Italy or Austria) have no impact on our production and delivery capacity. HiPP generally secures its supply chains as well as possible. However, we have no influence on the behavior of the authorities with regard to plant closures or the closure of certain regions. The situation may therefore change at any time. We are monitoring developments in Germany and internationally very closely and will adjust our measures accordingly.

What precautions does HiPP take for its employees?

We take the duty of care towards our employees extremely seriously. Since the first information about the outbreak of the novel virus in China in January 2020, we have kept our employees informed continuously and comprehensively. This enables them to behave correctly - both within the company and in their private lives. Our partner home delivery distributor, Bundle of Joy, follows a strict protocol in sanitation and safely delivering products to your doorstep.

Our care has three aspects:

• GENERAL HYGIENE - We have intensified all hygiene efforts and, for example, have set up a large number of dispensers for hand disinfectants in our buildings.
• INFORMATION AND DIALOGUE - We are in daily contact with our employees and keep them informed about the situation, for example. We motivate our colleagues to consider all possible aspects of self-protection and, in case of doubt, to stay at home as much as possible.
• SWIFT ACTION -  We are reassessing the situation on a daily basis and will decide on anything necessary to protect our employees. For example, all official duties will be suspended until further notice. Our employees are instructed to attend meetings with external partners, if possible via video or telephone conferences. If the scope of their duties allows, we offer our employees the possibility to work from home. Employees who belong to our skeletal system during the ECQ (Enhanced Community Quarantine) are adequately supported with proper measures for safety and sanitation both within the company premises and upon leaving the premises.

Are internal events or events with externals delayed?

We take the duty of care towards our employees extremely seriously and reassess the situation every day. We are currently refraining from holding any major events. Important meetings are preferably held by telephone or Skype.